Frequently Asked Questions
myOneLogin Secure Single Sign-On: General Questions
What applications do you support?
myOneLogin supports a broad range of applications; click here to see the up-to-date list.
How do you protect my login from phishing and theft?
myOneLogin uses multi-part credentials to protect your myOneLogin account from phishing and password theft. The credentials reside in part on your computer and in part on the myOneLogin servers. Even if someone gets access to your account and password, they cannot connect without the additional credentials. The service offers different security levels for increasing levels of strength and security.
How do I connect to myOneLogin from a kiosk?
When connecting from a system that does not have your security credential, you will be prompted with personal security questions before connecting to myOneLogin.
Can I use myOneLogin with internal applications?
You will be able to use myOneLogin with internal web applications that either use federation standards or simple account/password authentication. This release will be available shortly.
What standards will you support for new applications?
Supported federation standards include SAML and OpenID.
How secure is your environment?
The myOneLogin service is hosted in highly secure SAS-70 certified data centers with full redundancy and protective systems. All data is encrypted in transit and in storage.
What technical support do you offer?
myOneLogin offers 24x7 mission-critical support via email or phone. End user administration support is available 8am to 6pm Central Time through phone and email.
What if I forget the myOneLogin password?
myOneLogin provides forgotten password support. Click on the Forgotten Password link on the login page, answer the secret questions correctly, and we will send a new password.
Administrative FAQs
How do I get started adding all of my users to myOneLogin
myOneLogin can add your users using a batch file, or you can add them manually using the administrative web interface.
How do I add or remove business users from the myOneLogin service?
myOneLogin provides an administrative interface for those users you designate as having administrative privileges. From that interface you can quickly add or remove users and change application access.
What type of reporting do you offer?
myOneLogin offers reports that you can run to track users and application access.
Can we add our own logo to the myOneLogin portal so it looks like part of our infrastructure?
Yes, you can customize your portal page for your business.
Can administrators connect using stronger credentials?
myOneLogin offers three security levels for authentication with the service. You can choose the strongest level for your administrative accounts.
Can we add outside contractors not in our Active Directory?
Use the administrative interface to add users and give them access to applications. When the contract is complete, you can instantly remove their access. Using myOneLogin, you never need to give contractors actual accounts and passwords to your subscriptions.
Can we integrate myOneLogin with our Active Directory or Open LDAP directory?
Yes, there are two ways to achieve integration with your internal directory. TriCipher provides a Directory Services Proxy software component that integrates the myOneLogin service with your Active Directory or LDAP user directory. Or, you can create a webpage that validates a username and password against the internal directory; myOneLogin uses web page to validate username and password while confirming the second authentication factor in the myOneLogin service. Either way, your users need only one userID and password for all applications, and your business maintains a single authentication directory for both internal and web-based applications.